Terms & Policy

 

Responsibility of I’m Nomad :

- I’M NOMAD is committed to providing the benefits mentioned in the program, at a higher quality. 

- Choosing the right course and safe for your safety ( Inappropriate and insecure areas. 

- Radioactive , infectious, strikes, war situations )A competent selection of service providers ( guides, drivers , vehicles , accommodation and catering) negotiations and their prices in order to guarantee the success of your holiday. 

- Actively participate in the planning of your stay. 

Payment modality:

- To book a trip, I’M NOMAD ask you to pay 200$ of deposit by bank transfer. In case of the cancellation of the trip, the half of the deposit will returned. 

- The rest of the total amount must to be paid in cash upon your arrival in Bishkek. Or send by bank transfer 5 days before of the starting of the trip. 

- Please note that all payments must be in cash must and can only be accepted in only denominations of $50 or more, in good conditions. This is to do with small notes having low rates of exchange.

Modification of the program and price by I’M NOMAD or by customers:

- I’M NOMAD reserves the right , in some cases, to change the price after booking the trip. The price change can occur after an increase in transport costs (including fuel prices ) the introduction or increase of taxes and official charges ( government tax ) or a change in exchange rates . 

- In the case of price change I’M NOMAD warn you in advance via e-mail of a change . 

- The program may be modified by customers (with the agreement of the group) , in case of bad weather, lack of physical preparation, and emergency / unforeseen situations , falling rocks on the road or danger. I’M NOMAD will offer an alternative to keep the price steady or, reserves the right to request additional price depending on the situation. 

- If the customer is forced to cancel unexpectedly due to an emergency, I’M NOMAD will calculate the cancellation fee and will refund the rest of the money paid.

Personal travel insurance :

- Final price does not account for the cost personsal travel insurance 

- I’M NOMAD recommends that you to have a repatriation insurance which includes worldwide health policy. 

- I’M NOMAD does not carry baggage insurance. All guests are responsible for their own baggage insurance.

Protest on your side:

- In case of bad service (the guide , vehicle, driver , accommodation and restaurants) , I’M NOMAD recommends that you notify the central office immediately to solve the problem on site. Contact us by the guide or driver ‘s phone. 

- In case of lack of network, I’M NOMAD please to the photo of the wrong service ( accommodation, catering). 

- Incompetence guide , driver, Sherpas and cooked . Contact – guide us through the phone so we can replace it as soon as possible . All these rules and information are there, the better to hear you and I’M NOMAD . The phone number that can address all issues / suggestions: +996 551 1111 26


I'm Nomad offers such activities as trekking, horseback riding, bicycle and motorcycle tours and skiing in winter. We customize our tours for unforgettable adventures in the land of nomads.

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